Improving the Service Delivery Infrastructure of the Town and Country Planning Division

Service Delivery is the overarching transformation project to develop service delivery infrastructure at the four (4) Regional Offices of the TCPD for the provision of more transparent, accountable, citizen-centric performance which delivers effective, efficient and equitable service.

1. Improvement of the application process
2. Enhancement of physical infrastructure and work environment
3. Improved quality of service to internal clients
4. Improved quality of service to external clients
5. Increased Public Education of the Town and Country Planning Division and the citizen in Urban and Regional Planning

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