Improving the Service Delivery Infrastructure of the Town and Country Planning Division Service Delivery is the overarching transformation project to develop service delivery infrastructure at the four (4) Regional Offices of the TCPD for the provision of more transparent, accountable,

Automation of the Construction Permitting System Automation is the use of information technologies to improve the effectiveness and efficiency of Government services and processes. Within the context of the TCPD, Automation will involve the following: The creation of forms to

Digitization is the large scale conversion of an organization’s paper records into a digital format. Over the last decade or two, Digitization is becoming widely used as a solution to address issues of data mismanagement, loss and degradation. Digitization is